EXIN ITIL V3 Foundation (ITIL Deutsch Version) : ITIL Deutsch Exam Questions

  • Exam Code: ITIL-German
  • Exam Name: ITIL V3 Foundation (ITIL Deutsch Version)
  • Updated: Sep 30, 2026
  • Q&As: 505 Questions and Answers

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EXIN ITIL Deutsch Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: ITIL Service Value System20%- Continual improvement
- Practices
- Service value chain
- Guiding principles
- Governance
Topic 2: ITIL Management Practices17%- General management practices
  • 1. Continual improvement
    • 2. Relationship management
      • 3. Information security management
        - Technical management practices
        • 1. Deployment management
          • 2. Release management
            - Service management practices
            • 1. Incident management
              • 2. Service level management
                • 3. Problem management
                  Topic 3: Service Value Chain Activities15%- Plan
                  - Improve
                  - Engage
                  - Deliver and support
                  - Design and transition
                  - Obtain/build
                  Topic 4: Key Concepts of Service Management12%- Value, value co-creation, service, service management
                  - Products and services, service offerings
                  - Stakeholders: customers, users, sponsors, providers
                  Topic 5: Guiding Principles18%- Keep it simple and practical
                  - Optimize and automate
                  - Collaborate and promote visibility
                  - Start where you are
                  - Focus on value
                  - Progress iteratively with feedback
                  - Think and work holistically
                  Topic 6: Four Dimensions of Service Management18%- Value streams and processes
                  - Partners and suppliers
                  - Organizations and people
                  - Information and technology

                  EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

                  Question #1

                  Was beschreibt, wie Komponenten und Aktivitäten zusammenarbeiten, um die Wertschöpfung zu ermöglichen?

                  • A. Eine Servicebeziehung
                  • B. Das ITIL-Service-Wertesystem
                  • C. Die vier Dimensionen des Servicemanagements
                  • D. Die ITIL-Leitprinzipien
                  Reveal Solution  Discussion  0

                  Correct Answer: B  🗳️

                  Question #2

                  Welche Aussage zum Ergebnis ist RICHTIG?

                  • A. Ergebnisse geben den Servicekonsumenten Sicherheit hinsichtlich der Produkte oder Dienstleistungen
                  • B. Ergebnisse helfen einem Servicekonsumenten, die Kosten einer bestimmten Aktivität einzuschätzen
                  • C. Ergebnisse nutzen Aktivitäten, um materielle oder immaterielle Leistungen zu erbringen
                  • D. Ergebnisse hängen von den Leistungen ab, die einem Stakeholder Ergebnisse liefern
                  Reveal Solution  Discussion  0

                  Correct Answer: D  🗳️

                  Question #3

                  Welche Vorgehensweise minimiert die Auswirkungen auf den normalen Servicebetrieb durch die Verwaltung von Ressourcen als Reaktion auf ungeplante Reduzierungen der Servicequalität?

                  • A. Vorfallmanagement
                  • B. Aktivierung ändern
                  • C. Kontinuierliche Verbesserung
                  • D. Service-Level-Management
                  Reveal Solution  Discussion  0

                  Correct Answer: A  🗳️

                  Question #4

                  Welche Art von Änderung wird am wahrscheinlichsten im Rahmen der Praxis des „Service Request Managements“ eingeleitet?

                  • A. Eine Notfalländerung
                  • B. Eine normale Änderung
                  • C. Ein Änderungsmodell
                  • D. Eine Standardänderung
                  Reveal Solution  Discussion  0

                  Correct Answer: D  🗳️

                  Question #5

                  Welcher Vorteil entspricht am ehesten dem Leitprinzip „Iterativer Fortschritt durch Feedback“?

                  • A. Engpässe im Arbeitsablauf des Dienstanbieters werden identifiziert.
                  • B. Der Dienstanbieter erhält ein besseres Verständnis für das Kundenerlebnis.
                  • C. Die Komplexität der IT-Systeme des Dienstanbieters wird identifiziert.
                  • D. Dienstanbieter können schneller auf Kundenbedürfnisse reagieren
                  Reveal Solution  Discussion  0

                  Correct Answer: D  🗳️

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