Microsoft Dynamics 365 Fundamentals (CRM) (MB-910日本語版) : MB-910日本語 Exam Questions

  • Exam Code: MB-910J
  • Exam Name: Microsoft Dynamics 365 Fundamentals (CRM) (MB-910日本語版)
  • Updated: Jul 27, 2026
  • Q&As: 161 Questions and Answers

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About Microsoft Dynamics 365 Fundamentals (CRM) (MB-910日本語版) Exam Braindumps

Exam MB-910: Microsoft Dynamics 365 Fundamentals (CRM)

This exam covers the features and capabilities of Microsoft Dynamics 365 customer engagement apps.

Candidates for this exam should have general knowledge of or relevant working experience in an Information Technology (IT) environment. They should also have a fundamental understanding of customer engagement principles and business operations.

Part of the requirements for: Microsoft Certified: Dynamics 365 Fundamentals (CRM)

Download exam skills outline

Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/mb-910

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What are the prerequisites and eligibility criteria for Microsoft MB-910 Certification Exam

For this certification, you must have a basic understanding of computer programming, VB.NET, and C#. Basic knowledge of Microsoft Windows OS, MS Office tools, SQL Server Management Studio tools, and other related products is a requirement for this certification.

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Certification Topics Microsoft MB-910 Certification Exam

Our Microsoft MB-910 exam dumps covers the following objectives of ABA Certified Trust and Financial Advisor (CTFA) Exam.

  • Describe Dynamics 365 Customer Service (15-20%)
  • Describe Dynamics 365 Sales (15-20%)
  • Describe Dynamics 365 Field Service (15-20%)
  • Describe Project Operations (15-20%)
  • Describe shared features (15-20%)
  • Describe Dynamics 365 Marketing (10-15%)

What is the duration, language, and format of the Microsoft MB-910 Certification Exam

  • Language: English
  • Passing score:70%
  • Number of Questions: 150
  • Length of Examination: 90 minutes
  • Format: Multiple choices, multiple answers

Microsoft MB-910日本語 Exam Syllabus Topics:

SectionObjectives
Describe Dynamics 365 Marketing capabilities- Marketing automation fundamentals
  • 1. Email marketing basics
    • 2. Customer journey concepts
      • 3. Segmentation and targeting
        Describe Dynamics 365 customer engagement apps- Overview of Dynamics 365 CRM applications
        • 1. Sales capabilities overview
          • 2. Customer Service capabilities overview
            • 3. Marketing capabilities overview
              Describe Dynamics 365 Customer Service capabilities- Customer support features
              • 1. Case management
                • 2. Omnichannel engagement basics
                  • 3. Knowledge base usage
                    Describe Dynamics 365 Sales capabilities- Sales lifecycle and core features
                    • 1. Leads and opportunities management
                      • 2. Accounts and contacts management
                        • 3. Sales reporting and dashboards

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