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Apple OS X Support Essentials 10.9 Sample Questions:

1. What's used to identify a Wi-Fi network?

A) A Service Set Identifier, or SSID, is used to identify a Wi-Finetwork name and associated configuration.
B) OS X sharing services include DVD or CD sharing, Screen Sharing, File Sharing, Printer Sharing, Scanner Sharing, Remote Login, Remote Management (ARD), Apple Events, Internet Sharing, and Bluetooth Sharing.
C) The network service order list is used to determine the primary network service interface if there is more than one active service. All network traffic that isn't better handled via local connection to an active network service interface is sent to the primary network service interface. So in most cases all WAN traffic, Internet traffic, and DNS resolution is sent through the primary network service interface.
D) AirDrop provides a quick and easy method to share fileslocally via Wi-Fi. AirDrop creates a secure peer-to-peernetwork between local devices. You can verify that a Macsupports AirDrop from the Finder Go menu.

2. Sandboxed applications are only allowed access to specific items. They're otherwise completely cut off from the rest of the system, so they can't cause harm. All Mac App Store applications are required to be sandboxed.

A) What happens during system shutdown?
B) What are the advantages of application sandboxing?
C) What does the master password do?
D) What are Safe Sleep and Power Nap?

3. How is the Domain Name Service (DNS) used to facilitate network naming?

A) The Archive option in the Finder creates compressed zip archive files.
B) The OS X Mavericks installer can be downloaded from the Mac App Store for free.
C) Keychains are used to store secrets such as resource passwords, digital certificates, and encryption keys. The keychain system can also securely store Safari AutoFill information, Internet Account settings, and secure text notes.
D) The DNS service is used to translate host names to IP addresses via forward lookups and translate IP addresses to host names via reverse lookups. DNS is architected as a hierarchy of worldwide domain servers. Local DNS servers provide name resolution and possibly host names for local clients. These local DNS servers connect to DNS servers higher in the DNS hierarchy to resolve both unknown host names and host local domain names.

4. How can you encrypt a disk without losing its contents?

A) Though Spotlight indexes file and folder permissions, it allows other users to search the contents of locally attached nonsystem volumes when ownership is ignored on thosevolumes.
B) The Archive option in the Finder creates compressed zip archive files.
C) From the "Connect to Server" dialog in the Finder, you canconnect to:
Apple File Protocol (AFP)
Server Message Blocks/Common Internet File System (SMB/CIFS)
SMB2
Network File System (NFS)
Web-based Distributed Authoring and Versioning(WebDAV)
File Transfer Protocol (FTP) network file services
D) From the Finder, you can encrypt a disk without losing its contents by secondary (or Control-) clicking the disk and then choosing Encrypt from the shortcut menu.

5. How do you reset the printing system in OS X Mountain Lion?

A) Navigate to /Library/Printers/ in the Finder, select all items, and move them to the Trash.
B) Open Printer Setup Utility and choose Reset Printing System from the Printer Setup Utility menu.
C) Open the Print & Scan preferences, Control-click in the Printers list, and choose Reset printing system from the shortcut menu.
D) Open the Print & Scan pane of System Preferences, and delete all of the printers in the Printers list.

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