Microsoft Pro: Windows 7, Enterprise Desktop Support Technician : 70-685 Exam Questions

  • Exam Code: 70-685
  • Exam Name: Pro: Windows 7, Enterprise Desktop Support Technician
  • Updated: Oct 24, 2026
  • Q&As: 191 Questions and Answers

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About Microsoft Pro: Windows 7, Enterprise Desktop Support Technician Exam Braindumps

Salary of Microsoft Certified Desktop Support Technician Professional

The average Salary of a Microsoft Certified Desktop Support Technician

  • England - 62061 POUND
  • United State - 76409 USD
  • India - 5762957 INR
  • Europe - 70204 EURO

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Reference: https://www.microsoft.com/en-us/learning/exam-70-685.aspx

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Microsoft 70-685 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Identifying Cause of and Resolving Security Issues18%- Resolve update and antivirus issues
- Manage Windows Firewall and security settings
- Troubleshoot User Account Control (UAC) and permissions
Topic 2: Supporting Mobile Users18%- Configure and troubleshoot remote access
- Manage offline files and synchronization
- Support power management and mobile hardware
Topic 3: Identifying Cause of and Resolving Desktop Application Issues20%- Manage application settings and permissions
- Resolve software installation and compatibility issues
- Troubleshoot application failures and crashes
Topic 4: Managing and Maintaining Systems That Run Windows 7 Client21%- Manage system recovery and data protection
- Resolve hardware and driver issues
- Troubleshoot system performance and stability
Topic 5: Identifying Cause of and Resolving Networking Issues23%- Troubleshoot enterprise logon and authentication issues
- Resolve network connectivity and IP configuration problems
- Fix name resolution and DNS/DHCP issues

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