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Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test Sample Questions:

1. Scenario:
A leading reseller ("Reseller") of Avaya is invited by Avaya to attend a function organized to recognize the Reseller for its key contribution in increasing the revenue of Avaya's contact center technology (" CCT") suite of products from $ 1 m to S3m over a 2 year period. The authorized representative of the Reseller is awarded a memento with an Avaya logo and a framed picture of Avaya CCT suite of products.
Is it appropriate for the reseller to accept the memento and the picture from Avaya?

A) Yes. so long as it is acceptable under the Reseller's compliance policies. The items represent gifts of nominal value which are appropriate under Avaya's policy.
B) No, the reseller should have declined the memento and picture from Avaya since accepting gifts of any kind is against Avaya's policy.
C) No. the items were given to improperly influence the reseller to help Avaya to further augment the revenue from CCT products.

2. If a customer answers yes to the question: "Do you need to support less than 30 agents?" Which solution should you guide them toward?

A) Avaya IP Office Contact Center
B) Avaya Outbond Contact Express
C) Avaya Contact Center Select

3. Which statement is a value proposition of Avaya Contact Center Solutions for IP Office? (Selectone)

A) Provides reporting and analysis tools to track caller behavior for continuous Improvement.
B) Extends Avaya innovation in customer experience management to midsize businesses, with the simplicity and value they require.
C) Provides self-service, treatment and call delivery across a SIP network and delivers a better customer experience
D) Integrations, services, and assets, as well as the leveraging of open standards.

4. HOTSPOT
Match the customer value proposition on the left to the message type on the right. (For each customer value proposition, select the corresponding message type from the drop-down list.)

5. Which are three characteristics of the typical business with fewer than 2.000 Employees/30 to 250 Agents? (Select three.)

A) The business believes that contact center capabilities are essential
B) The business lacks technical knowledge
C) The CEO/Owner is most likely the buyer
D) IT is the buyer or strong influencer
E) The business applies technology to address a business problem

Solutions: