HP Servicing HP Desktops, Workstations and Notebooks : HP2-H27 Exam Questions

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HP HP2-H27 Exam Syllabus Topics:

HP Servicing HP Desktops, Workstations and Notebooks Sample Questions:

1. How do you clear the system password on an HP notebook computer manufactured in 2009 or later? (Select two.)

A) Run BiosConfigUtility.exe, and use the password reset function (if HP ProtectTools was used to create the BIOS account and the notebook can boot past POST without the password).
B) Restart the notebook from a USB drive that contains HP ProtectTools, and select the option to clear the system password.
C) Follow the steps to clear the CMOS password. This also resets the system password.
D) Replace the system board, or escalate to HP Support.
E) Flash the BIOS to upgrade it to the latest version. This also resets the system password.

2. Which HP business computer service tag item is no longer included on new HP notebook service tags?

A) serial number
B) product name
C) SKU number
D) model key

3. What must you remember when servicing the flush glass displays on an HP notebook?

A) The webcam module might contain an HP nightlight, and you must order the correct part number
B) A flush glass display is a Whole Unit Replacement (WUR) part because it must be opened only in a clean room.
C) The display likely contains the Wi-Fi and WWAN antennas requiring extra care to avoid damaging parts during replacement.
D) The display might contain an Ambient Light Sensor (ALS), which can be damaged during replacement.

4. Which statement best describes how the switchable graphics feature functions in HP notebooks?

A) The switchable graphics feature is an Intel-only technology that enables the GPU to enhance processor-intensive applications by switching some of the application threads to GPU threads using the less power-intensive GPU for processing data.
B) When configured in the BIOS, the switchable graphics feature determines whether the notebook is connected to the power supply and automatically uses only the discrete GPU for all graphics processing.
C) The switchable graphics feature uses the discrete GPU for graphics-intensive applications and the UMA graphics controller for other applications.
D) The switchable graphics feature is an AMD-only technology for adding up to three external displays through the DisplayPort, HDMI, and VGA ports.

5. Which statement is true about HP products that carry a global warranty?

A) A product warranty may be transferred to another country or region as long as HP or an HP Authorized Service Provider (ASP) offers warranty service for the product model number.
B) Products under warranty must be serviced in the country or region where they are originally purchased, and no warranties are honored outside the country or region of original purchase.
C) Products serviced outside the country or region of original purchase are not delayed due to parts availability.
D) Extended warranties are not honored outside the country or region of original purchase.

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