ISEB The Foundation Examination - ITIL® : ISEB-ITILF Exam Questions

  • Exam Code: ISEB-ITILF
  • Exam Name: The Foundation Examination - ITIL®
  • Updated: Sep 16, 2026
  • Q&As: 215 Questions and Answers

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ISEB ISEB-ITILF Exam Syllabus Topics:

SectionObjectives
Topic 1: ITIL Service Lifecycle- Continual Service Improvement (CSI)
- Service Design
- Service Operation
- Service Strategy
- Service Transition
Topic 2: Service Management Concepts- Stakeholders and service relationships
- Definition of service and value creation
Topic 3: Core Principles and Terminology- Basic ITIL terminology and concepts
- Service value system overview
Topic 4: Key ITIL Processes and Functions- Service Desk function
- Incident and Problem Management
- Change Management
- Configuration Management (CMDB concepts)

ISEB The Foundation Examination - ITIL® Sample Questions:

Question #1

Which of the following processes contributes MOST to quantifying the financial value of IT services to the business?

  • A. Risk management
  • B. Service level management
  • C. Financial management
  • D. Demand management
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Question #2

Which one of the following is the BEST description of a major incident?

  • A. An incident which has a high priority or a high impact on the business
  • B. An incident which is so complex that it requires root cause analysis before a workaround can be found
  • C. An incident which requires a large number of people to resolve
  • D. An incident logged by a senior manager
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Question #3

Which of the following is an objective/are objectives of the service strategy stage of the service lifecycle?
1.Providing an understanding of what strategy is
2.Ensuring a working relationship between the customer and service provider
3.Defining how value is created

  • A. All of the above
  • B. 1 only
  • C. 3 only
  • D. 2 only
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Question #4

Availability management is directly responsible for the availability of which of the following?

  • A. IT services, components and business processes
  • B. Components and business processes
  • C. IT services and business processes
  • D. IT services and components
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Question #5

What type of services are NOT directly used by the business but are required by the service
provider to deliver customer facing services?

  • A. Business services
  • B. Component services
  • C. Customer services
  • D. Supporting services
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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