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1. Which two keyboard shortcuts can be modified?
A) Save and Continue
B) OK
C) Save and Close
D) Cancel
E) Create Service Request
2. What three things should you perform to show product images in the Product Picker component in Digital Customer Service (DCS)?
A) Configure products groups and product items in Engagement Cloud.
B) Add the Product object to your DCS application.
C) Add product ID(s) to the database component.
D) Add images as the product image will not be pulled from Engagement Cloud.
3. Which option describes the automated page presentation for incoming calls?
A) a feature that displays a detailed caller profile based on your customer's country when you answer your phone
B) a feature that displays a caller-appropriate application page based on your customer's native language when you answer your phone
C) a feature that displays a caller-appropriate application page based on a set of navigation rules defined for your customer when you answer your phone
D) a feature that displays a detailed caller profile based on a customizable set of parameters defined for your customer when you answer your phone
4. Your client needs to associate a product item to a product group but cannot make the association. What should you check to identify the cause?
A) Validate that the product item is active and published.
B) Verify that Eligible for Service is selected on the product item.
C) Validate that Allow Duplicate is selected on the product item.
D) Verify that Root Catalog is selected on the product groups.
5. Which three statements are true about building Digital Customer Service (DCS) applications?
A) DCS application can be embedded in other sites.
B) Many DCS applications can be active in production at the same time.
C) Only one version of a DCS application can be active in production at any time.
D) DCS includes a "reference implementation template" that illustrates recommended implementation practices.
Solutions:
| Question # 1 Answer: B,E | Question # 2 Answer: A,B,C | Question # 3 Answer: A | Question # 4 Answer: A | Question # 5 Answer: A,C,D |
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