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Salesforce Consumer Goods Cloud Accredited Professional Sample Questions:

1. Universal Containers (UC) is a Communications Service Provider using Communications Cloud. As part of Internet order fulfillment, UC warehouse agents will use Salesforce to enter a router's barcode and enter the shipping tracking number for the router.
How should a Communications Cloud Consultant solve this requirement?

A) Configure a Manual Task Orchestration Item that will launch an OmniScript to enter the router's barcode number and shipping tracking number
B) Configure an Autotask Orchestration Item that will automatically launch an OmniScript to enter the router's barcode number and shipping tracking number
C) Configure a Push Event Orchestration Item that will receive the router's barcode number and shipping tracking number
D) Configure a Manual Task Orchestration Item that will launch a Flow to enter the router's barcode number and shipping tracking number

2. Universal Connect (UC) offers only Internet service. However, they plan on extending their offering to include TV services for their existing customers. Fulfillment of Internet and TV orders will only require customers to activate one access line.
A Consultant plans on mapping Internet and TV products to the same technical product for the access line using decomposition, but there is a common attribute called "Installation Type" on the Internet and TV offer.
What will the Consultant see as a result if the customer orders Internet and TV together?

A) An error at run time; no value will be assigned to the attribute "Installation Type" on the technical product.
B) No errors will be returned; the "Installation Type" will be copied as empty/null after decomposition on the technical product.
C) An error at design time; an error will be returned while configuring the decomposition relationships because of the duplicate attributes.
D) No errors will be returned; the value for "Installation Type" on the technical product will be set to the most recently modified attribute.

3. For what two reasons would the standard record pages for tasks of type "Other" be visible instead of the KPI component

A) Salesforce Mobile App always displays the standard record pages
B) Lightning App Builder does not support configuration of the standard record pages to include the KPI component
C) The record page Custom Task KPI Component has not been assigned to the concerned user profile
D) The related object record page has not been configured to include Custom task KPI Component in Lightning And Builder
E) If related object is a custom object it will always display the standard record page

4. Alpine, a Consumer Goods company, is launching a new division dedicated to fresh baked breads delivered to restaurants and groceries. In an effort to move product rapidly and pick up new clients they need to extend their current customer onboarding process to allow field reps to onboard new customers while on their daily route. Which option is a best practice to complete this requirement ?

A) Create a retail store record from the mobile app and use a workflow to send an email to the customer affair department
B) Create an opportunity and use CPQ to send the restaurant manager an enticing quote
C) Use the Click2Create function to pull the Point of interest data from maps directly to the address fields and attached follow up case or lead to onboard the outlet on an onboarding journey
D) Ask the potential customer to navigate to the Alpine website built on Commerce Cloud to place their first order. Use the Commerce Cloud to Consumer Goods Cloud connector to complete the order

5. Which three Survey invitations are displayed in the In-Store Survey task during a visit?

A) All open Survey invitations
B) Survey invitations associated with the Store Primary Contact
C) Survey invitations associated with the Retail Store
D) All Survey invitations targeted to a contact or user
E) Survey invitations associated with the visit

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