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Salesforce Certified Platform User Experience Designer Sample Questions:

1. It is recommended to carefully consider which demographic data and for what purpose is fed into an AI model.
Which reason explains this?

A) To avoid interaction bias
B) To avoid unconscious confirmation bias
C) To avoid societal bias

2. A UX Designer is evaluating whether to perform a moderated or unmoderated usability study on their prototype solution to gain user feedback.
Which reason would lead the designer to choose a moderated study?

A) It is less expensive and time-consuming to conduct.
B) Follow-up questions can be asked to obtain further information about the issues participants may encounter.
C) Sessions can be completed at any time and anywhere.

3. Cloud Kicks (CK) has finished conducting research and has synthesized the findings. CK nowplans to collaboratively redesign services with stakeholders to address issues uncovered in the study.
Which process should be used?

A) Service-Blueprinting Workshop
B) Pitch Session
C) Service Usability Testing
D) Management Committee Meeting

4. Users from a small group within a Sales team have complained about an object that is often usedonly by team that has not been added to their Lightning app. Due to the small volume of users, the administrator is not considering creating a new app for them.
Which two Salesforce feature should be suggested to improve the end-user experience?
Choose 2 answers

A) Personalize the navigation bar.
B) Create a custom component on a Dashboard.
C) Add the object's related list to the Home page.
D) Favorite the often-used object.

5. Cloud kicks wants to hire a deal closer.
Which three activities wouldsomeone in this role do each day?
Choose 3 answers

A) Log activities such as calls, emails, and notes.
B) Create cases from issues.
C) Update existing prospect and customer records.
D) Review and work through their list of leads or opportunities.
E) Customize and administer Salesforce.

Solutions: