Oracle Service Center 2021 Implementation Essentials : 1Z0-1038-21 Exam Questions

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Oracle 1Z0-1038-21 Exam Syllabus Topics:

Oracle Service Center 2021 Implementation Essentials Sample Questions:

1. You have a requirement for an incident workspace where clicking a kind of text hyperlink should open a browser window by using the third-party URL of the loaded client. You want to implement this by using add-ins.
Which add-in should you create?

A) Workspace
B) Workspace Ribbon
C) Content Pane
D) Global Ribbon
E) Report Command

2. Your customer specifies five requirements.
Which three requirements can be fulfilled by using workflows?

A) Allowing an agent to switch between workspaces by clicking the "Select Workspace" button
B) If a contact record exists, loading details from the contact found in the incident workspace
C) Allowing an agent to exit any script in the workflow, go to the workspace, and return to the same script page that the agent had exited earlier
D) Capturingall incident-associated CO data from customers
E) If a contact record does not exist, creating a contact record as captured by an agent from customers

3. Which two are non-CRUD operations?

A) CSVTableSet = Binding.QueryCSV(string Query, int PageSize, string Delimiter, bool
B) ResetContactPasswordResponseMsg = Binding.ResetContactPassword(ID ContactID);
C) UpdateResponseMsg = Binding.Update(RNObject[] Objects,UpdateProcessingOptions ProcessingOptions);
D) ReturnRawResult, bool DisableMTOM, outbyte[] FileData);RNObject[] rnObjects = _client.Get(clientlnfoHeader, objects, options);
E) RNObject[] = Binding.Create(RNObject[] Objects, CreateProcessingOptions Options);
F) CSVTableSet results = RunAnalyticsReport(AnalyticsReport ReportObject, int Limit, int Start, string Delimiter, bool ReturnRawResult, bool DisableMTOM, out byte[] FileData);

4. A company wantsto include the company logo and contact details in its outbound email communications.
Where should this be configured?

A) Quote template
B) Contact HTML Editor
C) Admin HTML Editor
D) Global template

5. Which six actions can have a null value?

A) Set SLAs
B) Set Queue
C) Set Fields
D) Set Status
E) Set Product
F) Set Mailbox
G) Set Category
H) Set Disposition
I) Set Assigned
J) Set Agent

Solutions: