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Salesforce Certified Experience Cloud Consultant Sample Questions:

1. Recently, Ursa Major Solar (UMS) decided it no longer wants to utilize Data Categories to control article visibility for its customer portal. UMS's users will need to be logged in to the portal in order to view any Knowledge articles.
Outside of Data Categories, what is another way UMS can control Knowledge article visibility?

A) Branding Sets
B) Permission Sets
C) Sharing Rules
D) Audience Targeting

2. Universal Containers has implemented Chat, but agents are complaining that they have to capture several pieces of information before being able to service the customer.
What should an administrator do to capture information upfront on the Experience site?

A) Deploy a unique chat per topic.
B) Create a flow for customers to fill out before initiating Chat.
C) Enable Chat for only authenticated users and pass the user's information on hidden fields.
D) Create a pre-chat form to fill out before initiating Chat.

3. Cloud Kicks has noticed its new Experience Cloud site is taking a long time to load.
Which tool should the system administrator use to troubleshoot the problem?

A) Salesforce Community Page Optimizer
B) Experience Cloud Performance Profiler
C) Lightning Page Maximizer
D) Cloud Network Optimization Bolt

4. Insightopia's Experience Cloud site went live on the first day of the last month. The launch has been very successful, and the number of community members has reached the first milestone of 10,000. The Experience Cloud site manager wants to implement gamificationmethods to increase engagement and adoption.
What should be the recommended approach for implementing gamification?

A) Organize a community event to get ideas for implementing gamification.
B) Use the Einstein game mechanics feature for implementing gamification.
C) Build flows to implement gamification for community members.
D) Use the Missions feature to assign badges to members automatically.

5. Northern trail Outfitters has created a microsite digital experience for its Gold-Level VIP customers. The digital experience is not yet actives.
The community manager would like to send welcome emails on a specific day, which include a promotion for participating in the community.
In which order should the community manager perform activation steps?

A) Set the community to Active, and available profiles and permission sets to the Adman Workspace, and create a process to send the welcome emails.
B) Set the Community to Active, and available profiles and permission sets to the Admin Workspace, enable Contacts as community users, and set welcome emails to Enabled.
C) Add available profiles and permission sets to the Admin Workspace, enable Contacts as community users, set welcome emails to Enabled, and set the community to Active.
D) Publish the community, which will send out the welcome emails.

Solutions: