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IBM Information Management Front End Tools and Processes Sample Questions:

1. Acustomer needs to know when a product will be out of support.
Where can this information be found?

A) the IBM Software Support Lifecycle website
B) the Lotus Notes FrontEnd Support teamroom
C) the Tivoli Support Platform matrix webpage
D) the taxonomy spreadsheet

2. What is the OneTeam transfer criteria for PMRs based upon?

A) international research and management estimation
B) sales requirements and metrics
C) service objectives and GTS targets
D) customer feedback and PMR volumes

3. What is one source of information that a FrontEnd engineer should use to resolve a PMR?

A) product support page
B) IMT Intranet home page
C) PD Tools home page
D) Extreme Leverage webpage

4. A customer has requested a full upgrade plan for their entire IBM application portfolio.
They are advised that this is beyond the scope of a PMR. How should the FrontEnd engineer proceed?

A) close the PMR adding NCDNS in the header to indicate non-problem PMR
B) contact the Country On-Site services team advising of the opportunity
C) raise a new PMR for each application and environment and requeue appropriately
D) open an Enhancement Request for each product in the portfolio

Solutions: