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IBM Information Management Front End Tools and Processes Sample Questions:

1. Which User ID is required to access CCWIN?

A) IBM Intranet User ID
B) RETAIN User ID
C) Lotus Notes User ID
D) Windows Log-in ID

2. A new FrontEnd engineer would like a tool that will provide the latest information by product that can be personalized to their needs.
Where can this be found?

A) IBM My Support webpage
B) IBM ISSTWorkbench
C) IBM Intranet Page
D) IBM Your News Lotus Notes Database

3. Which RETAIN commands allow an engineer to modify an EPSAR record?

A) TIME and DATE
B) CR and CT and cc
C) ARandPSAR
D) EPS and sar

4. A FrontEnd engineer has provided the customer with an APAR fix for their problem.
What Service Given Code should be assigned before closing this call?

A) 69
B) 89
C) 19
D) 59

Solutions: