[2021] PEGAPCBA84V1 Exam Dumps, Test Engine Practice Test Questions
Pass PEGAPCBA84V1 exam [Dec 06, 2021] Updated 50 Questions
Pegasystems PEGAPCBA84V1 Exam Syllabus Topics:
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NEW QUESTION 11
A manager requests a report that contains the following columns: Create Date, Case ID, Create Operator, and Work Status. You must sort the cases so the case with the most recent create date appears at the top of the list.
How do you design the report to support this requirement?
- A. Select Lowest to Highest sort type for Create Date.
- B. Make the Create Date the first column in the report.
- C. Select Highest to Lowest sort type for Create Date.
- D. Add a filter condition where Create Date is greater than the current date.
Answer: C
NEW QUESTION 12
From the left, drag each report into the corresponding report type on the right.
Answer:
Explanation:
NEW QUESTION 13
A bank wants to allow customers to deposit checks through their mobile phones. The check amount, bank routing number, and payer account number are scanned and sent to a check clearinghouse for processing.
Select each description on the left and drag it to the appropriate Three Pillars element on the right.
Answer:
Explanation:
NEW QUESTION 14
Select each application design requirement on the left and drag it to the appropriate design approach on the right.
Answer:
Explanation:
NEW QUESTION 15
Which two situations require a data type? (Choose Two)
- A. A Date of account creation field is set to a default value of the current date.
- B. A Work preference picklist is populated with two values: Full time and Part time.
- C. A Currency drop-down is populated with values from an external system of record.
- D. Patient medical history is accessed from and written to an external system of record.
Answer: B,C
NEW QUESTION 16
In a case which tracks requests for auto loans, a requirement states: Customers should be able to modify contact information at any time during the processing of the case.
Contact information changes must not alter or interrupt the primary flow of the case.
Which option meets the needs of this requirement?
- A. Add an optional action to the case workflow.
- B. Add an assignment to the case life cycle.
- C. Add an alternate stage to the case life cycle.
- D. Add a stage with a start condition to the case workflow.
Answer: D
NEW QUESTION 17
In a purchase order case the vendor assigned might not respond to a customer query in the desired amount of time required by policy. The vendor must respond within the time required according to policy.
Both the vendor and customer should be notified at each milestone.
To satisfy this requirement, create a service level that specifies two of the following options. (Choose Two)
- A. Set the goal to be the desired response time based on policy and send notifications to both parties.
- B. Set the deadline to be the desired response time based on policy and sends notifications to both parties.
- C. Set the goal to be the required response time based on policy and send notifications to both parties.
- D. Set the deadline to be the required response time based on policy and send notifications to both parties.
Answer: A,D
NEW QUESTION 18
An accident claim case creates a vehicle claim case for each vehicle involved in an accident.
Which two configurations prevent the accident claim case from resolving before all vehicle claims are resolved? (Choose Two)
- A. Add an optional process to pause the accident case until the vehicle claims are paid.
- B. Add a parallel process for vehicle claims in the accident claim resolution stage.
- C. Add each vehicle claim as a child case of the accident claim.
- D. Add a wait step to the accident claim case to wait until all vehicle claims have a status of Resolved.
Answer: A,D
NEW QUESTION 19
How do you route an assignment so that any available member of the Finance department can perform the task?
- A. Route the assignment separately to all members.
- B. Route the assignment to a work queue.
- C. Route the assignment to a work list.
- D. Route the assignment to the admin user ID.
Answer: C
NEW QUESTION 20
A shipping company uses a Pega application for order processing and fulfillment.
* The Membership level locally-sourced data type indicates the membership level of the customer.
* The Address data type is used to verify the customer-entered billing and shipping addresses against a Comprehensive database of postal addresses.
* The Delivery preference data type specifies whether the customer prefers the delivery person to call the
Customer or ring the doorbell when dropping off a package.
In the graphic below, choose the appropriate data type based on how it is sourced.
Answer:
Explanation:
NEW QUESTION 21
Which configuration informs a user by email when an assignment is added to the user's worklist?
- A. Configure the case type to send assignment notifications to assigned users.
- B. Configure a service level to send a notification to the assigned user.
- C. Add a Send Email step to the process after the assignment to notify the assigned user.
- D. Add a Send Notification step to the process after the assignment to notify the assigned user.
Answer: A
NEW QUESTION 22
User A should have application permissions that are identical to User B's permissions. Unlike User B, User A lacks access to the My Cases page.
How do you grant access to the My Cases page for User A?
- A. Update the User A account to access the same portal as User
- B. Add the My Cases page to the User A profile.
- C. Update User A to the same role as User B.
- D. Add the My Cases page to the User A role.
Answer: C
NEW QUESTION 23
Choose two use cases that require the configuration of conditional paths within the case type. (Choose Two)
- A. A shopping application requires a guest to fill out payment information. A user who enters a membership number skips the payment information step.
- B. A catering booking application requires customers to enter information about expected party size, event date, and event time. When customers submit the information, the catering company sends a confirmation email.
- C. An application requires customers to specify the type of request from a drop-down list. The request routes to the appropriate department work queue. A user with access to the work queue processes the case through fulfillment.
- D. A scholarship eligibility application requires students to enter standardized test scores. Students with qualifying test scores can schedule an interview. Students without qualifying test scores receive a rejection email.
Answer: C,D
NEW QUESTION 24
You are configuring an accident claim case for an automobile insurance company with two child cases as illustrated.
How do you suspend the parent case processing until the child cases are resolved?
- A. Add a 30-day wait to the parent case to allow time for the child cases to resolve.
- B. Add an approval step to each of the child cases to resolve the cases.
- C. Add a wait step to the parent case pausing the parent case until the child cases resolve.
- D. Add a service level agreement to resolve the child cases within 90 days.
Answer: C
NEW QUESTION 25
Which two of the following use cases do you implement by using one or more calculated fields? (Choose Two)
- A. A certification manager wants to determine the number of exams conducted at each testing facility in the current quarter.
- B. An accountant wants to list the largest order for the last month, for each customer account.
- C. A project manager wants to estimate the cost of painting a banquet hall based on labor and materials required.
- D. A sales representative wants to quote the cost of an insurance policy based on selected coverage options.
Answer: A,B
NEW QUESTION 26
Consider the following scenario:
A customer files a fraud complaint. The complaint is investigated by a customer service agent.
* The customer service agent may request additional information from the customer.
* The merchant is notified and given 15 days to dispute the fraud claim.
* If the fraud claim is approved, an affidavit is sent to the customer and a refund is posted to the account.
* If the fraud claim is rejected, the customer is notified and given 15 days to respond. Select the case life cycle design that follows the guidelines for identifying and naming stages.
A)
B)
C)
D)
- A. Option D
- B. Option B
- C. Option A
- D. Option C
Answer: D
NEW QUESTION 27
A retail company wants to provide a tracking tool for customers to enter their order number and see the order status, package location, and estimated delivery date. A small number of customers have requested a visualization tool that allows them to see a map with the path their package has traveled.
Which option fits the scope for the minimum lovable product (MLP) based on Pega best practices?
- A. A view where the customer can enter their order number
- B. A view that updates with order status and delivery date details when the customer enters the order number
- C. A view that presents the order status and delivery date details
- D. A view that presents the order status, delivery date details, and a map with the path the package has traveled
Answer: B
NEW QUESTION 28
A pre-approval mortgage case type collects applicant information and real estate property details. Which field type stores and displays an applicant's mortgage loan amount correctly?
- A. Currency
- B. Integer
- C. Picklist
- D. Decimal
Answer: A
NEW QUESTION 29
Consider the following user story:
As a customer, I want to be able to cancel an open service request at any time.
Select the configuration option that satisfies the user story.
- A. Configure the Cancel button on the user views to resolve the case.
- B. Add a case wide action to the case workflow.
- C. Add a stage-only action to each stage in the case workflow.
- D. Add an alternate stage to the case life cycle.
Answer: B
NEW QUESTION 30
Which two requirements demonstrate the need to configure correspondence? (Choose Two)
- A. Phone a customer for additional information about the case.
- B. Text the customer with status changes in an insurance claim.
- C. Fax a new insurance claim to the auto repair shop.
- D. Assign a new insurance claim to a case worker to process.
Answer: B,D
NEW QUESTION 31
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