Salesforce Marketing Cloud Advanced Cross Channel Accredited Professional : AP-214 Exam Questions

  • Exam Code: AP-214
  • Exam Name: Marketing Cloud Advanced Cross Channel Accredited Professional
  • Updated: Aug 11, 2026
  • Q&As: 102 Questions and Answers

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Salesforce AP-214 Exam Syllabus Topics:

SectionWeightObjectives
Email Marketing Advanced Concepts25%- Configure dynamic content and personalization
- Design A/B and multivariate test strategies
- Optimize email deliverability
- Implement advanced segmentation strategies
Analytics and Reporting15%- Interpret attribution models
- Build custom reports and dashboards
- Analyze cross channel performance metrics
Advertising and Social Integration15%- Leverage Social Studio capabilities
- Configure Advertising Studio integrations
- Implement audience synchronization
Mobile Messaging (SMS and Push)20%- Design mobile customer journeys
- Apply compliance and regulatory requirements
- Configure SMS and push notification campaigns
- Implement mobile opt-in management
Cross Channel Strategy and Planning15%- Identify target audiences across channels
- Define cross channel campaign strategy aligned with business objectives
- Design customer journey touchpoints
Automation and Journey Builder10%- Configure wait and engagement activities
- Implement decision split logic
- Design complex multi-step journeys

Salesforce Marketing Cloud Advanced Cross Channel Accredited Professional Sample Questions:

1. In which section can you define fatigue rules to restrict a user from being recommended same content multiple times

A) Einstein engagement scoring
B) Einstein copy insights
C) Einstein content selection


2. What two options are needed when configuring a decision split using Attribute-to-Attribute comparison?

A) An expression builder references Journey Data and Journey Filtered : activities
B) An expression builder references Journey Data and Contact Data.
C) Non-nullable fields to be used for comparing your Journey Data and Contact Data fields
D) Nullable fields to be used for comparing your Journey Data and Contact Data fields


3. How does Interaction Studio unify anonymous and known identities?

A) Interaction Studio uses third party software to match anonymous and known identities
B) Interaction Studio monitors identifying information, then uses deterministic matching to determine if two or more profiles represent the same identity.
C) Interaction Studio synchronizes anonymous and known profiles once a day based on online traffic and data from offline sources
D) Interaction Studio uses probabilistic matching to determine if two or more profiles represent the same identity


4. What user permission is required to configure SSO in social studio.

A) Super user
B) limited user
C) custom user
D) full user


5. How often is the model refreshed for Einstein engagement frequency(uses 2Sday& data)-weekly

A) daily
B) monthly
C) hourly
D) Biweekly


Solutions:

Question # 1
Answer: C
Question # 2
Answer: B,C
Question # 3
Answer: B
Question # 4
Answer: A
Question # 5
Answer: A

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