Oracle RightNow CX Cloud Service 2012 Essentials : 1Z0-465 Exam Questions

  • Exam Code: 1Z0-465
  • Exam Name: Oracle RightNow CX Cloud Service 2012 Essentials
  • Updated: Oct 01, 2026
  • Q&As: 80 Questions and Answers

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Oracle 1Z0-465 Exam Syllabus Topics:

SectionObjectives
RightNow CX Cloud Service Overview- Core architecture and components
- Service cloud concepts and terminology
Administration and Configuration- Workflow and business rules
- User management and roles
- Site configuration and settings
Integration and Customization- Integration concepts and APIs
- Customization options and tools
Reporting and Analytics- Analytics dashboards
- Standard reports usage
Agent Desktop and Service Interaction- Customer interaction handling
- Incident management
- Task and queue management
Knowledge Management- Search optimization and usage
- Knowledge base structure
- Content creation and publishing

Oracle RightNow CX Cloud Service 2012 Essentials Sample Questions:

Question #1

Your customer wants to implement a new business process. They have given you these requirements:
-All contacts when created will have the contacts.c$free_trial custom field set to NO (default in no
value). -All contacts will be added to organization = "Temp". -All contacts with contacts.c$free_trial = "Yes" will have an opportunity created that is assigned to
"agent 1", with a status = "Lead" and territory = EMA - United Kingdom.
Identify the three minimum rule types to be configured to meet the requirement.

  • A. Chat Rules
  • B. Opportunity Rules
  • C. Organization Rules
  • D. Incident Rule
  • E. Survey Rules
  • F. Contact Rules
  • G. Task Rules
Reveal Solution  Discussion  0

Correct Answer: B,C,F  🗳️

Explanation: Only visible for VCEPrep members. You can sign-up / login (it's free).

Question #2

Your customer has five active agents, one agent profile, three products, and three incident queues (queue1, queue2, and queue3).
Their incidents are directed to each queue based on their three products.
Each product is assigned a unique queue.
The priority of queue to be worked are queue 1, queue2, and queue3.
Identify which two items will solve this problem.

  • A. Create an escalation rule for the agent profile to "First Due".
  • B. Create a new agent profile that has a reverse queue order and assign at least one agent to the new profile.
  • C. Change the pull policy for the agent profile to ""First Due.
  • D. Change the full policy for the agent profile to manual and instruct at least one of the agents to pull queue3.
Reveal Solution  Discussion  0

Correct Answer: A,B  🗳️

Question #3

Your customer is using standard statuses, status types, and the standard agent "My Inbox" report.
Which two incident status types will show up in the agent's "My Inbox" report?

  • A. Waiting
  • B. Solved
  • C. Updated
  • D. Unresolved
Reveal Solution  Discussion  0

Correct Answer: C,D  🗳️

Explanation: Only visible for VCEPrep members. You can sign-up / login (it's free).

Question #4

You have created variables for your customer address to be used throughout their system
What three pieces of functionality will allow the use of these variables?

  • A. Workflow
  • B. Answers
  • C. Incidents
  • D. Agent Scripting
  • E. Standard text
  • F. Incident Rules
Reveal Solution  Discussion  0

Correct Answer: B,D,F  🗳️

Explanation: Only visible for VCEPrep members. You can sign-up / login (it's free).

Question #5

Your customer has asked you to create a report that will need to be sent to the executive management.
None of the receipts of this report has access to the system, and the same monthly report should be delivered to all recipients.
The management team frequently changes and your customer does not want to alter the report schedule after configuration.
After creating the report what two additional steps need to be taken?

  • A. Upgrade the permissions for the report to include the executive team.
  • B. Create and add the distribution list to the schedule.
  • C. Create a dashboard for the report.
  • D. Set the up staff accounts for the executive team.
  • E. Send a notification to the execution team that the report is available.
  • F. Create a schedule record for the report.
Reveal Solution  Discussion  0

Correct Answer: B,F  🗳️

Explanation: Only visible for VCEPrep members. You can sign-up / login (it's free).

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