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SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. What is SAP EarlyWatch Check?

A) It is a service delivered onsite.
B) It is a document that customers follow to check their platform.
C) It is a fully automatically generated report.
D) It is a service delivered remotely.

2. What can the processor use in the Service Desk for message processing? (Choose two)

A) CRM_DNO_MONITOR transaction within SAP GUI
B) Transaction INCMAN
C) Incident Management Work Center
D) Business Process Monitoring Work Center

3. You opened a message and want to request for an update.
How can you do that?

A) Via SAP Service Marketplace
B) Via the report Synchronize Messages (RNOTIFUPDATE01)
C) Via e-mail
D) Via the action Update Message with SAP

4. What is contractually defined in the Service Level Agreements (SLAs) of SAP Enterprise Support? (Choose two)

A) The products supported as defined in the SLA
B) The dedicated support consultant that has been assigned to the customer
C) The maximum time for providing corrective action for critical issues
D) The Initial Response Time (IRT)

5. What is the characteristic of a system when defined as a subset of the installation in SAP systems? (Choose two)

A) A system corresponds to production, test AND development environment.
B) One system can be a child to multiple installations.
C) A system is identified using a system ID.
D) A system corresponds to either production, test OR development environment.

Solutions: