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| Section | Objectives |
|---|---|
| Service Delivery Operations | - End-to-end service lifecycle management - Operational workflows and service assurance processes |
| Tools and Platforms in SDM | - Nokia SDM toolchain overview - Monitoring, reporting, and service analytics |
| SDM Overview and CARE Framework | - Introduction to Nokia Service Delivery Management concepts - CARE model principles and objectives in service delivery |
| Customer Experience and CARE Practices | - Customer support processes and escalation handling - Service quality and performance measurement |
A customer contract contains 3rd party installed base. Who needs to be contacted to arrange back to back 3rd party contract?
Correct Answer: C 🗳️
How many milestones (gates) are defined in the contract renewal process?
Correct Answer: B 🗳️
What are the three main phases of NSN business?
Correct Answer: B 🗳️
Which of the following tasks, according to the Care Program Manager's job description, is NOT part of Care Operation Management?
Correct Answer: A 🗳️
A contract is renewed in which the terms, conditions and price have remained the same but the scope has changed. In order to maintain SOX compliance what should be done?
Correct Answer: A 🗳️
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