HP Selling HP Supplies 2020 : HP2-I14 Exam Questions

  • Exam Code: HP2-I14
  • Exam Name: Selling HP Supplies 2020
  • Updated: Oct 04, 2026
  • Q&As: 36 Questions and Answers

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HP HP2-I14 Exam Syllabus Topics:

SectionObjectives
Topic 1: HP Supplies Product Knowledge- Identify and differentiate HP supplies offerings
- Understand quality and value propositions of Original HP supplies
Topic 2: Customer Engagement and Relationship- Consultative sales skills in HP supplies context
- Managing customer relationships and opportunities
Topic 3: Sales Positioning and Solutions- Recommending appropriate supplies solutions to customers
- Positioning HP supplies solutions against competitors

HP Selling HP Supplies 2020 Sample Questions:

Question #1

How can the use or non-HP cartridges be harmful to printers? (Select two.)

  • A. Printers that have non-HP cartridges installed need to be cleaned twice as often as printers using Original HP cartridges.
  • B. Using non-HP cartridges can shorten the life of the printer.
  • C. Non-HP cartridges cause more wear on a printer's moving parts than Original HP cartridges.
  • D. Non-HP cartridges coat the paper with a sealant that can damage the printer rollers.
  • E. Using non-HP cartridges generates excess heat that can damage printer parts.
Reveal Solution  Discussion  0

Correct Answer: A,B  🗳️

Question #2

Why should HP partners be aware of intellectual property (IP) rights infringement violations?

  • A. Imitation cartridges that violate IP property rights usually arrive dead on arrival at customer sites.
  • B. Partners that sell imitation cartridges that infringe on patents are not liable for legal costs incurred.
  • C. Sellers of imitation cartridges that violate IP property rights can face court action.
  • D. Amazon fines and bans sellers that offer products that commit IP infringement violations.
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Question #3

A potential customer Is a new startup working to establish its reputation for quality. The company needs to make a good impression with the introductory documents it sends to its mailing list. Why should this customer use Original HP supplies?

  • A. Original HP supplies can help the company lower their carbon footprint, helping to establish the company's sustainable image.
  • B. The company can execute high-volume, complex printing jobs with Original HP supplies faster than If they use non-HP supplies.
  • C. HP world-class manufacturing partners carefully manage internal supply chains and follow industry best practices on security.
  • D. The company can get professional-quality precision output from their HP printers from the first page to last.
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Question #4

How does the HP Planet Partners program protect the world's environment?

  • A. HP works with governments worldwide to use local distribution networks, reducing the carbon footprint Involved with product distribution.
  • B. Countries with contracts with the HP Planet Partners program have agreed to keep all printer inks out of local water sources.
  • C. HP has agreements In more than 190 countries to minimize the amount of potable water used to manufacture ink cartridges.
  • D. No HP cartridge returned through the HP Planet Partners program will go to a landfill.
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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