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HP Selling HP Printing and Personal Systems Hardware Sample Questions:

1. A customer is looking to combine the functionality of a variety of devices in one space-saving device. What should you recommend?

A) an HP multifunction printer
B) HP Quick Sets
C) an HP Flow Scanner
D) any HP small workteam printer

2. A customer tells you that they knocked over a glass of water onto their Notebook and need a replacement, as is not working anymore. Which feature should you turn into a benefit for the customer?

A) HP DisplaySafe frame
B) HP DuraFinish
C) spill resistant keyboard
D) business-rugged magnesium chassis

3. What are the benefits of cloud storage7 (Select two.)

A) accurate and easy retrieval of documents
B) zero paper use in your office
C) brings down the barriers to color printing
D) low cost
E) easy to set up supplies alerts for your printers
F) access from everywhere

4. Approximately how many test steps do HP desktops, thin clients, workstations, and notebooks undergo?

A) 30,000
B) 50,000
C) 15,000
D) 10,000

5. Where is the customer value in using an HP Enterprise MFP device'?

A) They are the smallest MFPs in the market, which gives the customer more space on their desktop.
B) Every dollar spent printing involves another nine dollars to manage it, so there is a huge potential for cost savings
C) They use the lowest priced toner cartridges
D) They are ink-based only: therefore, they give you the lowest cost per page

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